Return & Refund Policy
Last updated: February 2026
This Return & Refund Policy applies to all purchases made from ashutoshtradingcompany.com.
This website is owned and operated by Ashok Kumar Singhal under the business name Ashutosh Trading Company.
1. Return Eligibility
Due to the handmade and artisanal nature of our products, returns are accepted only under the following conditions:
- The product is damaged during transit
- The wrong product has been delivered
- The product has a manufacturing defect
2. Return Request Duration
Customers must raise a return request within 7 days of receiving the product. Requests made after this period will not be accepted.
3. Condition of Returned Items
Returned items must be unused, in original condition, and in original packaging along with proof of purchase.
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Products damaged due to misuse or improper handling
- Minor variations in color, texture, or finish due to handmade nature
- Customized or made-to-order products
5. Refund Process
Once the returned item is received and inspected, we will notify you regarding approval or rejection of the refund.
If approved, the refund will be processed within 7–10 business days to the original payment method.
6. Shipping Costs
Shipping charges are non-refundable unless the return is due to our error (damaged or incorrect product).
7. Cancellation of Return Requests
Once a return request is approved, it cannot be canceled.
8. Contact for Returns
To initiate a return, please contact us with order details and clear images of the issue:
Ashutosh Trading Company
Owner: Ashok Kumar Singhal
Email: support@ashutoshtradingcompany.com
Phone: +91 8000282949